📑 FAQ


1. What voltage do your machines require?
Most EPZ machines operate on 110V U.S. standard. Some industrial models support 220V.
Voltage details are listed on each product page.

2. How fast do you ship orders?
We typically ship within 1–3 business days from our Georgia, USA warehouse.
Tracking information is emailed as soon as the order is dispatched.

3. Do you offer international shipping?
Yes. We ship worldwide with professional packing, insurance, and customs support.
Contact us for a custom quote to your country.

4. What is your warranty policy?
All EPZ machines include a 12-month warranty covering manufacturing defects.
Lifetime technical support is provided by our U.S. team.

5. Can I get spare parts or accessories later?
Absolutely. We keep a wide range of genuine EPZ spare parts and accessories in stock for fast delivery.

6. Do you provide installation or training?
Yes. We provide online setup guidance and step-by-step videos.
On-site service is available in select regions—contact us for details.

7. What is your return policy?
Unused machines can be returned within 14 days of delivery (customer covers return shipping).
Please contact support for an RMA number before returning any item.