Shipping & Order Processing

Most orders ship from our facility in Cumming, Georgia, USA.

At Empenzo Americas, we work to deliver your order as quickly and safely as possible.

In-Stock Items: Orders are typically processed within 2–3 business days.

Special Order Items: Some specialized sewing machine parts may require supplier availability confirmation. Stock status and estimated lead time will be confirmed within 1 business day after your order is placed. If the item is unavailable, you may choose to wait for restocking or receive a full refund.

Shipping Methods: We ship via UPS, FedEx, DHL, or USPS, depending on the order size, destination, and service availability.

Estimated Delivery: Delivery within the United States generally takes 3–7 business days after shipment. International delivery times may vary depending on the destination and customs processing.

Shipping Costs: Shipping charges are calculated at checkout based on package weight, size, and destination.

Tracking: A tracking number will be emailed to you once your order has shipped.

For shipping or order-related questions, contact us at order@empenzo.com.