Frequently Asked Questions

• Most in-stock orders are processed within 3 business days, Monday through Friday. Special-order, specially sourced, machinery, oversized, or other non-stock items may require additional handling time.
• A shipping confirmation email with tracking details will be sent once your order is dispatched.

• Standard Shipping: 5–7 business days
• Expedited Shipping: 2–3 business days
• Large Items: 5–10 business days depending on location

Note: Delivery times may vary during holidays, weather delays, or carrier transit issues.

• Standard Ground Delivery: Delivered to residential homes, offices, and commercial addresses across the United States.
• Assembled Units for Large or Heavy Items: Assembled sewing machines, workstations, and industrial units are delivered curbside or to the main entrance of your building, gated community, or facility. Inside delivery or setup is not included unless arranged in advance.
• Orders are shipped via trusted carriers such as UPS, FedEx, USPS, or DHL, based on size and destination.

• Shipping fees are calculated based on order weight, dimensions, and destination.
• Exact shipping charges will be confirmed by our logistics manager before finalizing the order.

We ship worldwide! Delivery times depend on customs inspection and local carrier services. Contact us for an international shipping quote.

• Free standard shipping on qualifying U.S. orders of $99 or more.
• Yes, we offer free shipping on selected promotional offers.
• Free shipping is available on Limited Time Flash Deals when you meet the minimum purchase requirement (usually 5 items or more, unless specified).
• Products from our Premium, Last Chance, or Special Offer sections may be combined to qualify for free shipping when eligible.

• If your order has not yet been shipped, contact us immediately and we’ll update the address for you.
• If your order has already been shipped, please reach out to us as soon as possible.
• Important: The courier may charge an address rerouting fee, which will be the responsibility of the buyer.

Our current return and refund terms — including eligibility, product condition, the return window, restocking fees, return shipping, and refund processing — are published in our official policy:

Return & Refund Policy →

To start a return, email order@empenzo.com with your order number and the reason for return. Please obtain return authorization before shipping any item back.

🪡 Used/Pre-Owned Sewing Machines:

• Sold as-is with no warranty or service coverage.

🧵 Brand New Sewing Machines (EPZ Brand):

• Include a 1-year limited warranty that covers manufacturing or functional defects under normal use.

⚙️ Spare Parts, Accessories & Consumables:

• No warranty is provided for these items, as they are subject to normal wear, tear, or misuse.

📦 Disclaimer:

• Minor scratches, marks, or dents that may occur during shipping are not covered under the warranty, as they do not affect machine performance.

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Yes, we take the security of our customers’ payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

You can reach our support team via email or phone for any questions or assistance.

• Email: order@empenzo.com
• Phone: +1 (770) 744-3831
• Or visit our contact page.

Mon–Fri, 8am–5pm.

Yes, we do have a physical store. See our location below:

4550 Fernbrook Place, Cumming, GA 30040, USA

We welcome and value your feedback! You can leave us a message through our contact page on our website.