Shipping Policy

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Support

Free Shipping
over $10,000

Secure Online
Payment

Money-back

guarantee

Order Processing

  • All orders are processed within 1–2 business days.
  • Custom or bulk orders may require extra processing time.
  • A shipping confirmation email with tracking details will be sent once your order is dispatched.

🚚 Shipping Methods & Delivery Time (USA)

 

Shipping Method

Estimated Delivery Time

Standard Shipping

5–7 business days

Expedited Shipping

2–3 business days

Large Items

5–10 business days depending on location

NOTE: Delivery times may vary during holidays, weather delays, or carrier transit issues.

📦 Delivery Options

  • Standard Ground Delivery: Delivered to residential homes, offices, and commercial addresses across the United States.
  • Assembled Units for Large or Heavy Items: Assembled sewing machines, workstations, industrial units. Delivered curbside or to the main entrance of your building, gated community, or facility. Inside delivery or setup is not included unless arranged in advance.
  • Orders are shipped via trusted carriers such as UPS, FedEx, USPS, or DHL, based on size and destination.

💰 Shipping Costs

  • Shipping fees are calculated based on order weight, dimensions, and destination.
  • Exact shipping charges will be confirmed by our logistics manager before finalizing the order.

🌎 International Shipping

  • We ship worldwide! Delivery times depend on customs inspection and local carrier services. Contact us for an international shipping quote.

🎁 Free Shipping

  • Free shipping over USD 10,000 purchases.
  • Yes, we offer free shipping on selected promotional offers.
  • Free shipping is available on Limited Time Flash Deals when you meet the minimum purchase requirement (usually 5 items or more, unless specified).
  • Products from our Premium, Last Chance, or Special Offer sections may be combined to qualify for free shipping when eligible.

🔄 Can I Change My Shipping Address After the Order Has Been Shipped?

  • If your order has not yet been shipped, contact us immediately and we’ll update the address for you.
  • If your order has already been shipped, please reach out to us as soon as possible
  • Important: The courier may charge an address rerouting fee, which will be the responsibility of the buyer.

Contact Us

Address:

Phone:

+1 973-850-9655

Email:

support@empenzoamericas.com

Web:

www.empenzoamericas.com

Thanks for contacting us. We'll get back to you as soon as possible.