Warranty Policy

We stand behind the quality of our products. All sewing machines purchased from us 

include a limited warranty that complies with U.S. warranty regulations.

🪡 Used/Pre-Owned Sewing Machines:

  • Sold as-is with no warranty or service coverage.

🧵 Brand New Sewing Machines (EPZ Brand):

  • Include a 1-year limited warranty that covers manufacturing or functional defects under normal use.

⚙️ Spare Parts, Accessories & Consumables:

  • No warranty is provided for these items, as they are subject to normal wear, tear, or misuse.

📦 Disclaimer:

  • Minor scratches, marks, or dents that may occur during shipping are not covered under the warranty, as they do not affect machine performance.

Contact Us

Address:

Phone:

+1 973-850-9655

Email:

support@empenzoamericas.com

Web:

www.empenzoamericas.com

Thanks for contacting us. We'll get back to you as soon as possible.