Cancellation policy

Purchase Options Cancellation Policy

This policy applies to pre-orders, backorders, and special-order items.

After an order is placed, Empenzo Americas will verify supplier availability and the estimated lead time. We will provide an availability confirmation or progress update within 1 business day.

If an item is unavailable, discontinued, or the estimated shipping time is longer than originally shown or confirmed, we will contact the customer. The customer may choose to:

• Accept the revised estimated shipping date, or
• Cancel the affected item or order and receive a full refund to the original payment method.

If we are unable to ship by the confirmed estimated date, we will notify the customer and request approval for the revised shipping date. If the customer does not accept the revised date, the affected item or order will be canceled and fully refunded.

Customers may request cancellation at any time before the item has shipped. Once an order has shipped, it can no longer be canceled and will be handled according to our Return and Refund Policy.

We will not substitute a different product, part number, brand, or compatible replacement without the customer’s approval.

To request a cancellation, contact order@empenzo.com and include your order number.