Returns, Repairs & Product Support

Empenzo Americas Corp

At Empenzo Americas, our priority is to ensure your equipment operates properly and reliably. Due to the nature of industrial machinery, most issues can be resolved quickly through technical guidance, replacement parts, or repair support.

Technical Support First Policy

If you experience an issue with your machine:

• Contact us within 14 days of delivery
• Provide photos and/or video of the issue
• Keep all packaging materials

We will first evaluate the situation and may provide:

• Technical troubleshooting guidance
• Replacement parts
• Repair assistance
• Partial solution depending on the case

Full replacements are issued only when repair or parts support cannot resolve the issue.

Returns (Non-Defective Items)

Return requests must be made within 14 days of delivery.

To qualify:

• Item must be unused
• Item must not be installed or put into operation
• Original packaging must be retained
• Return must be authorized in writing

All approved returns are subject to a 25% restocking fee.

Return freight must be arranged and prepaid by the customer.

No returns will be accepted after 60 days under any circumstances.

Installed Equipment

Industrial sewing machines and equipment are not eligible for return once installed or operated.

Special Order & Custom Equipment

Custom-built, modified, sourced, or special-order equipment is non-returnable and non-refundable.

Used / Pre-Owned Machines

All used machines are sold as-is unless otherwise stated in writing.
They are not eligible for return unless damaged during transit.

Freight Damage

Visible freight damage must be noted at time of delivery and reported within 48 hours.

Contact

order@empenzo.com
Empenzo Americas Corp
Cumming, Georgia, USA

Limited Warranty & Remote Support Policy

Empenzo Americas Corp

Warranty Coverage

All new EPZ and OEM-manufactured machines are covered by a 12-Month Limited Warranty from the date of delivery, unless otherwise stated.

This warranty covers defects in materials or workmanship under normal industrial use.

How Warranty Service Works

Empenzo Americas provides warranty support primarily through:

• Remote technical troubleshooting
• Video / photo diagnostics
• Replacement parts shipment when necessary

Our technical team will work closely with you to diagnose and resolve issues efficiently with minimal downtime.

Machines are not required to be returned unless specifically authorized in writing.

What Is Not Covered

The warranty does not cover:

• Labor or on-site technician visits
• Shipping or freight costs
• Improper installation
• Voltage damage
• Misuse or neglect
• Normal wear parts and consumables
• Unauthorized modifications

Repair or replacement of parts does not extend the original warranty period.

Used & Special Orders

Used, modified, and special-order machines may carry limited or no warranty unless specified in writing at the time of sale.

Important Notice

Customers must contact Empenzo Americas prior to performing any repair or modification.